Contact — CineMatch

Get in Touch

Questions, feedback, or issues with CineMatch.

Subscription, payment, or refund questions.

Account deletion, data export, AI Features, Trakt sync, or third-party service disclosure questions.

To help us resolve your issue as quickly as possible, please include:

A description of your issue or question
The email address associated with your CineMatch account
Your device model and iOS version (if reporting a bug)
Whether your request involves AI Features, Trakt sync, billing, streaming availability, or another third-party service
Screenshots, if applicable

Please do not send passwords, Apple ID credentials, payment card details, Trakt tokens, or other sensitive secrets by email.

48 hours

We aim to respond to all inquiries within 48 hours.

Browse common questions and guides.

How we handle your data.

Usage terms and conditions.

Request account or data removal.

Plans, cancellation, and refunds.